Council Post: How To Go Beyond The Good Review With Your Customer Relations
Love them or hate them, online customer reviews can make or break your business’s reputation. Review forums such as Yelp, Angi or Google Reviews are the first stops in the decision-making process for modern consumers. Taking pains to cultivate good reviews and assuage dissatisfied customers on these websites is one of the business realities of the internet age.
But the business-customer relationship goes beyond the digital satisfaction secured on review sites. Your customers are a valuable...